1. 打开 Lightive 的“个人资料”或“数据同步”。
2. 点击连接或重新授权。
3. 在系统授权页选择你希望允许 Lightive 读取的数据类型。
4. 如授权页不再出现，请前往“健康 App → 头像 → App 与服务 → Lightive”调整权限。

确认 iPhone 已联网、Apple 健康中存在对应记录，并检查 Lightive 的健康权限。回到“数据同步”页面执行手动同步；大批量首次同步可能需要更长时间，请保持 App 在前台直到提交完成。

仍未恢复时，请把问题发生时间、iPhone 型号、iOS 版本、Lightive 版本和页面错误文字发送给支持邮箱。不要直接附上完整健康报告或验证码。

不同设备和 App 可能写入重叠记录；授权范围、同步时间和数据源优先级也会影响结果。Lightive 会整理可用数据，但部分指标可能因来源、统计窗口或同步延迟而暂时不同。若差异持续，请提供指标名称、日期和截图。

不可以。Lightive 提供一般性健康信息和自我管理建议，不提供诊断、处方或急救服务。AI 可能出错。对症状、检查异常、用药或治疗有疑问时，应咨询有资质的医疗专业人士；紧急情况请立即联系当地急救服务。

请确认文件清晰、没有密码保护且网络稳定。优先使用原始 PDF 或清晰、完整的图片，避免裁掉报告页边和指标单位。如持续失败，请提供文件类型、页数、错误文字和发生时间；发送邮件时可先不附敏感原件。

在 Lightive Premium 页面点击“恢复购买”，并确保当前设备登录的是购买订阅时使用的 Apple ID。若恢复后仍未显示权益，请重新打开 App 后再试，并把原始交易时间和错误文字发送给我们；不要发送 Apple ID 密码。

1. 打开 iPhone“设置”。
2. 点击你的 Apple ID 姓名。
3. 选择“订阅”并找到 Lightive。
4. 点击“取消订阅”。

删除 App 或注销 Lightive 账号不会自动取消 Apple 订阅。通常需要在当前周期结束至少 24 小时前取消。

订阅款项由 Apple 收取，退款也由 Apple 处理。请访问 reportaproblem.apple.com 并按 Apple 的流程提交申请。

在 Lightive 的个人资料或账号设置中选择“注销账号”，阅读提示后确认。注销会按流程删除或匿名化可关联的服务数据，但不自动取消 Apple 订阅。无法进入 App 时，可使用注册手机号相关说明和支持邮箱联系我们处理身份核验与删除请求。

请发送邮件到 yoruo@betterlxc.com，说明要访问、更正、删除或限制处理的数据类型。安全漏洞请提供可复现步骤和影响范围，不要尝试访问其他用户的数据。

1. Open Profile or Data Sync in Lightive.
2. Tap Connect or Reauthorize.
3. Choose the data types you want Lightive to read.
4. If the authorization sheet no longer appears, open Health app → profile picture → Apps and Services → Lightive.

Confirm your iPhone is online, the record exists in Apple Health and Lightive still has permission. Run a manual sync from Data Sync. A large first sync can take longer; keep the app in the foreground until submission finishes.

If it continues, email the time of the issue, iPhone model, iOS version, Lightive version and exact error text. Do not send a full health report or verification code.

Multiple devices and apps can create overlapping records, while permission scope, sync timing and source priority affect results. Some metrics may temporarily differ because of sources, calculation windows or delay. If a difference persists, send the metric, date and screenshots.

No. Lightive provides general wellness information and self-management guidance, not diagnosis, prescriptions or emergency service. AI can be wrong. Consult a qualified professional about symptoms, abnormal results, medication or treatment. Contact local emergency services immediately in an emergency.

Make sure the file is clear, not password-protected and your network is stable. Prefer an original PDF or complete high-quality images that include page edges and units. If it continues, send the file type, page count, error text and time; you can contact us before attaching a sensitive original.

Tap Restore Purchases on the Lightive Premium screen and make sure the device uses the Apple ID that bought the subscription. If access still does not appear, reopen the app and try again, then email the original transaction time and error text. Never send your Apple ID password.

1. Open iPhone Settings.
2. Tap your Apple ID name.
3. Choose Subscriptions and select Lightive.
4. Tap Cancel Subscription.

Deleting the app or your Lightive account does not cancel an Apple subscription. Cancel at least 24 hours before the current period ends.

Apple collects subscription payments and handles refunds. Visit reportaproblem.apple.com and follow Apple's process.

Open Profile or account settings in Lightive, choose Delete Account and confirm the notice. Deletion removes or de-identifies linked service data under the process described in our Privacy Policy, but does not cancel an Apple subscription. If you cannot enter the app, email support for identity verification and deletion assistance.

Email yoruo@betterlxc.com and describe whether you want access, correction, deletion or restriction. For a vulnerability, provide reproduction steps and impact. Do not attempt to access another user's information.